Overhead Express

Overhead Express

Reviews (1) • Bad (1.0)

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Reviews castle Score 1 out of 5

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Published Thursday, Mar 28, 2019

The ONLY good thing about this company was the installer. I scheduled an installer to come install a new opener. I received several calls throughout the day stating the installer was going to be late, the installer will be there in 15 mins, etc. They ended up canceling after I waited all day for them. Once the installer showed up the next day, he didn't have the drive rail I had been sold on over the phone and tried to "sell" me on an inferior opener for the same price. I wouldn't agree and all of a sudden he had the correct drive assembly for the machine. 5 months later the opener quit working. They offer to come look at it for $89. I scheduled and made arrangements with my office to be home. They canceled hours after they were supposed to be here. This happened 4 more days in a row. Customer service was very rude, and when I asked her name she refused to tell me and hung up on me. Finally a great service man actually made it to my house and replaced a bad circuit board. I was told this has been a problem with the openers they sold me.. I wouldn't use this company again. I highly recommend you don't either.