5311 Sherri Ann Rd
, San Antonio, TX, United States
Published Tuesday, Jul 02, 2019
Well...this company managed to receive 1 Star and they didn't even do any work.
I purchased a garage door opener through Home Depot. The contract stated I'd hear from them within 2 business days. On the afternoon of the second day, i contacted Home Depot to let them know I hadn't heard anything yet. They called their third party company (Ace Garage Doors) and couldn't get ahold of anyone.
I was then told to contact someone who handles issues in this department. So the next morning, I called her (Home Depot) and she told me she'd give the company a call and guess what.... she couldn't ahold of them either. Imagine that!
I politely requested a refund and decided to take my business elsewhere.
FOUR Business DAYS LATER- they guy calls from Ace Garage Doors asking for me and about my order from Home Depot letting me know he could come out tomorrow to install my opener...
I'm like.... unmmm I cancelled that already. So yeah... idk what's going on here but I don't think organization or honoring terms and conditions are a priority for them
I wasn't surprised when I logged into yelp and saw they already had 1 Star. I hope this company hears their clients and take steps in a different direction!
A customer you almost had